Service Desk: IT Help Desk & Call CENTER
The City College OIT Service Desk has a new structure. We have split the operation into different tiers of technical support. Tier One includes our staff at the new Service Desk and Call Center (aka the OIT Help Desk), located within the equally new cITy Tech Center in NAC 1/301. The Service Desk staff is here to assist you by either solving your technical issues on the phone or entering them into our ticketing system to ensure delegation of incidents into the right directions.
The City college OIT Service Desk
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NAC 1/301
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212.650.7878 |
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| E-mail: |
servicedesk@ccny.cuny.edu |
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The OIT Service Desk: |
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The Service Desk/Call Center will be open during hours posted below. |
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Special Hours for Finals, May 4-24 |
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May 4 - May 16 |
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Monday-Friday |
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7:00 am - Midnight |
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Saturday – Sunday |
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9:00 am – 9:00 pm |
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May 17 - May 24 |
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Open
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7 am May 17 through 9 pm May 24 |
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May 25 –May 31 |
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Monday-Friday |
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9:00 am - 5:00 pm |
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Summer 2013 Hours: |
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June 3 – July 29 |
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Monday-Thursday |
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9:00 am – 9:00 pm |
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Friday |
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9:00 am – 5:00 pm |
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| Closed: |
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Saturday – Monday, May 25-27 (Memorial Day) |
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Wednesday, July 4 (Independence Day) |
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Weekends, July 4, and Fridays beginning June 28 |
If you are e-mailing us, please make sure to include a full description of your problem.
Please include a telephone number and a time when you can be reached by a consultant.
If you are unsure about your question, please call us for guidance first.
Information, Help, and Resources
:: Visit Our YouTube Channel (quick How-To-Videos based on our FAQs)
Area-Specific Service desks>>
